Terms and conditions

General Terms for Services

Last updated: 2026-01-27
Service provider: Moi! Webservices (NL)
Chamber of Commerce: 69401349
Contact: sjoerd@moiwebservices.nl

1. Definitions

  • Moi! Webservices / we / us: the service provider.
  • Customer: the party that enters into an agreement with us.
  • Consumer: a Customer acting as a natural person outside their trade, business, craft or profession.
  • Services: all services provided by us, including (but not limited to) hosting, software (SaaS), maintenance, support, consultancy and related work.
  • Agreement: any arrangement between the parties regarding delivery of Services, including quotations, order confirmations and any additional conditions.

2. Applicability

  • These terms apply to all quotations, offers, activities, orders, Agreements and deliveries of Services by or on behalf of Moi! Webservices.
  • Deviations apply only if agreed in writing.
  • The applicability of any (purchase) terms and conditions of the Customer is expressly excluded.

3. Quotations and formation

  • Quotations and offers are non-binding unless expressly stated otherwise.
  • The Agreement is concluded by our written confirmation, acceptance by the Customer, or the start of performance.
  • We may suspend performance or require an advance payment or additional security.

4. Prices and indexation

  • Prices are in euros and exclude VAT, unless stated otherwise.
  • We may adjust prices, for example due to cost increases or indexation. We will inform the Customer in advance where reasonable.
  • For subscriptions we may adjust periodic fees. If the Customer is a Consumer, the Consumer may terminate the Agreement effective on the date the change takes effect if they do not agree with a material change, unless the law provides otherwise.
  • Work outside the agreed scope may be charged as additional work based on time and materials or the then-current rate.

5. Payment

  • Invoices must be paid within 14 days of the invoice date, unless agreed otherwise.
  • If payment is late, the Customer is in default by operation of law and we are entitled to charge statutory (commercial) interest and extrajudicial collection costs.
  • We may (partly) suspend access to the Services while payments remain outstanding, to the extent reasonable and in compliance with mandatory law.

6. Term, termination and renewal

  • Subscriptions are entered into for the agreed term and thereafter tacitly renewed for an indefinite period, unless agreed otherwise.
  • For agreements for an indefinite period, a notice period of 2 months applies, unless agreed otherwise. For Consumers a notice period of 1 month applies, unless the law provides otherwise.
  • We may terminate or suspend the Agreement in case of (suspected) abuse, illegal activities, serious breach of terms or a security incident, to the extent reasonable and necessary.

7. Delivery, availability and maintenance

  • Delivery times are indicative unless agreed otherwise in writing.
  • We aim for availability, but cannot guarantee uninterrupted operation.
  • We may perform maintenance and change or (temporarily) disable functionality to ensure security, stability or updates.

8. Support and fair use

  • Support is provided within reasonable limits. Response times or service levels apply only if expressly agreed.
  • We may apply fair-use limits for support, resources or use (e.g. storage, email, API traffic) to safeguard quality and security. In case of structural excessive use we may make additional arrangements or charge additional fees in consultation.

9. Data, backups and Customer responsibility

  • The Customer remains responsible for the accuracy, legality and content of supplied or stored data and content.
  • We may create backups for continuity and recovery, but this is not a guarantee that data is always fully recoverable.
  • The Customer remains responsible for keeping their own copies and for exporting data in time where the Service supports this.

10. Privacy and processing of personal data

  • We process personal data in accordance with the privacy policy of Moi! Webservices.
  • Where we process personal data on behalf of the Customer, we act as a processor and the parties will agree a data processing agreement where required.

11. Intellectual property

  • All intellectual property rights to software, templates, documentation, designs and other materials provided by us remain with Moi! Webservices or its licensors, unless agreed otherwise in writing.
  • The Customer receives a right of use for the agreed purpose during the term of the Agreement, unless agreed otherwise.
  • It is not permitted to copy, reverse engineer or resell our Services, software or materials, except where mandatory law permits.

12. Liability

We are only liable for damage if this follows from mandatory law. To the extent permitted by law, our liability is limited to het factuurbedrag van de betreffende overeenkomst (or the amount paid out by our liability insurance).

  • We are not liable for indirect damage, such as consequential loss, loss of profit, lost savings, reputational damage or loss of data, unless mandatory law provides otherwise.
  • This limitation does not apply to liability that cannot be limited, such as damage caused by intent or wilful recklessness.

13. Force majeure

We are not obliged to perform obligations if force majeure applies. Force majeure includes, but is not limited to: internet or telecom infrastructure outages, power outages, failures at suppliers or third parties, government measures, cyber incidents and other circumstances beyond our reasonable control.

14. Complaints

  • Complaints about a Service must be reported in writing within a reasonable time after discovery via sjoerd@moiwebservices.nl, with a clear description.
  • Submitting a complaint does not suspend payment obligations, unless mandatory law provides otherwise.

15. Changes

  • We may amend these terms. The most recent version applies from the publication date.
  • In case of material changes we will inform the Customer where reasonable. For Consumers, the right to terminate applies as described in these terms where legally applicable.

16. Governing law

Dutch law applies to these terms and any underlying Agreement. Any disputes will be submitted to the competent court, unless mandatory law provides otherwise.